Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register for an account on the pjsky Platform, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification documents (driver's license, passport, postal ID, or other official identification);
• Contact Information: Residential address, email address, mobile phone number, and alternative contact details;
• Account Credentials: Username, password, security questions and answers, and other authentication information;
• Financial Information: Bank account details, e-wallet account information (GCash, PayMaya), cryptocurrency wallet addresses, payment card information, and transaction history;
• Verification Documents: Copies of government IDs, proof of address (utility bills, bank statements), source of funds documentation, and photographs for identity verification;
• Communication Data: Messages sent to customer support, feedback, complaints, and any other correspondence with pjsky.

1.2 Information Collected Automatically

When you access and use the pjsky Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and hardware specifications;
• Connection Information: IP address, internet service provider, geographic location (city, region, country), timezone, and network type;
• Usage Data: Pages visited, games played, betting patterns, session duration, clickstream data, referring URLs, and navigation paths through the Platform;
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixel tags, and similar technologies to enhance user experience and analyze platform performance;
• Transaction Information: Deposit and withdrawal amounts, payment methods used, transaction timestamps, currency conversions, and account balance changes.

1.3 Information from Third Parties

pjsky may receive information about you from third-party sources, including:

• Payment processors and financial institutions for transaction verification and fraud prevention;
• Identity verification services for age verification and anti-fraud measures;
• Game providers for gameplay data and integrity monitoring;
• Marketing partners (only if you have separately consented to their data sharing);
• Publicly available databases and government registries for compliance purposes.

2. How We Use Your Information

pjsky uses your personal information for the following legitimate purposes:

2.1 Account Management and Service Provision

• Creating, maintaining, and managing your player account;
• Processing deposits, withdrawals, and other financial transactions;
• Providing access to games, features, and services offered on the Platform;
• Responding to your inquiries, requests, and customer support needs;
• Communicating important account information, platform updates, and service notifications.

2.2 Verification and Compliance

• Verifying your identity, age, and residential address to comply with legal requirements;
• Conducting know-your-customer (KYC) and anti-money laundering (AML) checks;
• Preventing underage gambling and enforcing age restrictions (21+ requirement);
• Detecting and preventing fraud, abuse, and unauthorized account access;
• Complying with PAGCOR regulations and Philippine gaming laws.

2.3 Security and Fraud Prevention

• Monitoring account activity for suspicious patterns or fraudulent behavior;
• Investigating potential violations of our Terms and Conditions;
• Protecting the security and integrity of the Platform and our systems;
• Preventing bonus abuse, collusion, and other prohibited activities;
• Maintaining transaction records for dispute resolution and auditing purposes.

2.4 Marketing and Communications

• Sending promotional offers, bonuses, and marketing communications (with your consent);
• Providing personalized recommendations based on your gaming preferences;
• Notifying you about new games, features, and platform improvements;
• Conducting surveys and requesting feedback to improve our services.

You may opt out of marketing communications at any time by adjusting your account preferences or clicking unsubscribe links in our emails.

2.5 Analytics and Platform Improvement

• Analyzing usage patterns to understand player behavior and preferences;
• Improving platform performance, game selection, and user experience;
• Developing new features and services based on user data;
• Conducting research and statistical analysis for business intelligence;
• Testing and optimizing mobile responsiveness and loading speeds for Filipino network conditions.

3. Data Sharing and Disclosure

pjsky does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

3.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processors (GCash, PayMaya, banks) to facilitate deposits and withdrawals;
• Identity verification services to confirm age, identity, and prevent fraud;
• Game providers (Pragmatic Play, Evolution Gaming, JILI, etc.) for gameplay delivery;
• Cloud hosting and data storage providers for secure server infrastructure;
• Customer support platforms for managing player inquiries;
• Marketing and analytics tools for communication and platform optimization.

These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data and use it solely for authorized purposes.

3.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, regulatory bodies, law enforcement, or courts when:

• Required by Philippine law, regulation, or court order;
• Requested by PAGCOR or other gaming regulators for compliance verification;
• Necessary to prevent, detect, or investigate suspected fraud or criminal activity;
• Required for anti-money laundering (AML) reporting obligations;
• Needed to protect the rights, property, or safety of pjsky, our players, or the public.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or similar corporate transaction, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer and provided with options regarding your data if the new entity's privacy practices differ materially from this Privacy Policy.

3.4 With Your Consent

We may share your information with other third parties when you have explicitly consented to such sharing. You may withdraw consent at any time by contacting our privacy team.

4. Data Security

pjsky implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

4.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same security standard used by financial institutions;
• Secure Storage: Personal information is stored on secure servers with encrypted databases, firewalls, and intrusion detection systems;
• Access Controls: Employee access to personal data is restricted based on role and necessity, with all access logged and monitored;
• Password Protection: User passwords are hashed using industry-standard cryptographic algorithms and never stored in plain text;
• Regular Security Audits: Independent security experts conduct periodic penetration testing and vulnerability assessments.

4.2 Organizational Security Measures

• Employee training on data protection and privacy best practices;
• Confidentiality agreements with all staff and contractors who access personal data;
• Incident response procedures for data breaches or security events;
• Regular review and updating of security policies and procedures;
• Secure disposal of data that is no longer needed.

While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity conducted through your account.

5. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and international data protection principles, you have the following rights regarding your personal information:

5.1 Right to Access

You have the right to request access to the personal information we hold about you. You may obtain a copy of your data by contacting our privacy team. We will provide this information in a commonly used electronic format.

5.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings or by contacting customer support.

5.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. Please note that we may be required to retain certain information for legal or regulatory compliance.

5.4 Right to Restrict Processing

You have the right to request restriction of processing your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.

5.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

5.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You may opt out by adjusting your account preferences or contacting us.

5.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

5.8 Right to Lodge a Complaint

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) or other relevant supervisory authority.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 10 of this Privacy Policy.

6. Cookies and Tracking Technologies

pjsky uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including login authentication, session management, and security features. These cookies cannot be disabled;
• Performance Cookies: Collect anonymous information about how visitors use the Platform, helping us improve performance and user experience;
• Functionality Cookies: Remember your preferences and settings, such as language selection, currency, and display options;
• Marketing Cookies: Track your browsing activity to deliver relevant promotional content and measure advertising effectiveness (used only with your consent).

6.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling essential cookies may impair Platform functionality and prevent you from accessing certain features. Disabling marketing cookies will not reduce the number of advertisements you see, but they will be less relevant to your interests.

7. Data Retention

pjsky retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Active Accounts

For active accounts, we retain your information for the duration of your account relationship with pjsky.

7.2 Closed Accounts

Following account closure, we retain certain information for legal and regulatory compliance purposes, typically for a period of seven (7) years in accordance with Philippine financial record-keeping requirements and international anti-money laundering standards.

7.3 Specific Retention Periods

• Transaction records: 7 years minimum for accounting and tax purposes;
• Identity verification documents: 7 years following account closure;
• Communication records: Duration of account relationship plus 2 years;
• Marketing consent records: Until consent is withdrawn;
• Technical logs and usage data: Duration of account relationship plus 2 years.

After the applicable retention period expires, we securely delete or anonymize your personal information.

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines where our servers, service providers, or business partners are located. These countries may have data protection laws that differ from Philippine law.

When we transfer your information internationally, we implement appropriate safeguards to ensure your data receives adequate protection, including:

• Contractual agreements incorporating standard data protection clauses;
• Ensuring service providers maintain adequate security measures;
• Limiting data transfers to jurisdictions with adequate data protection frameworks;
• Encrypting data during transmission and storage.

9. Children's Privacy

The pjsky Platform is intended solely for individuals who are at least twenty-one (21) years of age or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under 21 years of age.

If we become aware that we have inadvertently collected personal information from a person under 21, we will promptly delete such information from our systems and terminate the associated account. If you believe we have collected information from a minor, please contact us immediately.

Parents and guardians are encouraged to supervise their children's internet usage and use parental control software to prevent access to online gambling websites.

10. Changes to This Privacy Policy

pjsky reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting a prominent notice on the Platform;
• Sending an email to your registered email address;
• Displaying a notification upon your next login.

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Continued use of the Platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, your sole remedy is to cease using the Platform and close your account.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

For complaints or concerns that cannot be resolved through our internal processes, you may contact the National Privacy Commission of the Philippines: